IT Support Associate
HyderabadFull-time3–6 yrsPosted over a month ago
Mid-level IT support role at Amazon in Hyderabad. Needs 3+ years and a degree.
About the role
As a member of our team, you'll work alongside experienced technicians and service managers who value problem-solving, clear communication, and a genuine commitment to supporting our internal customers. Together, we're building systems and processes that scale with Amazon's growth.
What you'll do
- Handle a mix of ticket-based requests, walk-up support, and remote troubleshooting for Windows, Mac, and Linux environments
- Throughout your day, you might assist a new hire with device setup, troubleshoot network connectivity issues
- Collaborate with colleagues across IT Operations to maintain system reliability and take on rotating on-call responsibilities for production support
- Your work directly impacts employee productivity and satisfaction, making you an essential part of our internal operations
What you need
- Troubleshooting
- Linux
- Windows
- Hardware
Good to have
- CCNA
- AWS