Key Account Manager
BengaluruFull-time2–5 yrsPosted over a month ago
Mid-level account management role at Amazon in Bengaluru. Needs 2+ years.
About the role
As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality.
What you'll do
- Have end-to-end responsibility of managing, building and enhancing customer experience through our current service network
- Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance
- Create a playbook for triggering different workflows that help dive & save customers
- Define and own success metrics for the program
What you need
- Sales
- Negotiation