Quality Analyst II, Flex Investigations and Offboarding
HyderabadFull-time2–5 yrsPosted 4 days ago
Mid-level customer support role at Amazon in Hyderabad. Needs 2+ years and a B.Tech or B.E..
About the role
Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Quality Analyst to join our team. The Flex I&O team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. This pivotal role involves meticulously auditing cases for the Flex I&O team, ensuring compliance is not only achieved but consistently maintained at the highest standards.
What you'll do
- Conduct thorough audits of Flex I&O cases to ensure stringent compliance and uphold high standards across all queues and markets
- Identify both positive and negative trends through expert analysis, proposing solutions and improvements to enhance team performance and quality
- Develop and deliver audit reports highlighting compliance rates, risk areas, and actionable recommendations
- Maintain an unwavering focus on detail and exhibit self-motivation in all tasks
- Participate in calibration sessions to ensure consistent audit scoring across the team
What you need
- Problem solving
Good to have
- Six Sigma
- Curriculum development
- Lean
- Kaizen