Senior Product Manger tech, Amazon Pay CX
BengaluruFull-timeMid levelPosted over a month ago
Mid-level customer support role at Amazon in Bengaluru. Needs a degree.
About the role
In this job role, the product manager for post transaction experience will be responsible for three large problems Ensuring the customers are able to solve all their post transaction queries in a self-serve manner on the Amazon app by defining the customer experience across all post-transaction touchpoints including but not limited to Thank you pages, Notifications, Your transactions and self-serve tools available on the app.
What you'll do
- A typical day will contain a mixture of all the following
- A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly
- Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents
- All the while, while reviewing NPS scores, voice of customers, come up with new ideas and build product strategy for upcoming months in partnerships with billers and…
What you need
- Business analysis
- Product strategy
- Go-to-market
- Customer service
- Escalation handling
Good to have
- SQL
- Figma
- Tableau
- Qlik