Software Support Engineer, Devices Support Engineering team, Devices Support Engineering
ChennaiFull-time4–7 yrsPosted 3 weeks ago
Mid-level IT support role at Amazon in Chennai. Needs 4+ years.
About the role
Device Support Engineering (DSE), part of the Device Services and Security (DS2) org provides support for Amazon Devices Business. DSE offers a range of Support Services to ensure partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience.
What you'll do
- You interact with Customer service teams, Development and Product teams on initiatives to improve customer experience
- You provide ticketing support for set of Devices and own support activities for these devices
- Attend high severity incident calls and drive the call to closure
- You understand the business logic and architecture of your supported devices that enable you to resolve tickets
- You are able to read and understand complex application code and suggest code changes
What you need
- Troubleshooting
Good to have
- Linux
- REST APIs