Team Manager, Flex Investigations and Offboarding
HyderabadFull-time2–5 yrsPosted over a month ago
Mid-level software engineering role at Amazon in Hyderabad. Needs 2+ years.
About the role
Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Team Manager to directly supervise a team of individual contributors across our investigations, quality assurance, and offboarding operations. The Flex I&O team’s mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense.
What you'll do
- Play a critical role in ensuring your team consistently meets performance, quality, and compliance standards across investigations, case audits, appeals processing
- Conduct regular one-on-ones, career development conversations, and performance reviews, helping reports define short- and mid-term goals
- Evaluate employees against role guidelines and participate in calibration sessions with your manager to ensure fair and consistent performance assessments
- Audit work queues and monitor SLA adherence across investigations, quality audits, and offboarding cases
- Monitor team performance metrics, identifying trends and implementing action plans to maintain and raise the performance bar
What you need
- SOP writing