macOS Support Analyst
HyderabadFull-timeJunior levelPosted over a month ago
Customer support role at Amgen in Hyderabad.
About the role
The macOS Support Analyst is responsible for providing advanced technical support for macOS endpoints, handling escalations from Level 1 and Level 2 support teams, packaging and deploying applications, maintaining and troubleshooting policies, and partnering with engineering and other technology teams on new configurations, standards, and endpoint management improvements.
What you'll do
- Troubleshoot environmental issues with macOS device enrollment using Jamf and over-the-air provisioning
- Identify recurring issues, recommend process improvements, and contribute to automation where appropriate
- Create and maintain knowledge base articles, support runbooks, and application packaging documentation
- Mentor Level 1 and 2 technicians by providing guidance, troubleshooting steps, and escalation feedback
What you need
- Escalation handling