Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)
HyderabadFull-timeMid levelPosted over a month ago
Mid-level customer support role at Amgen in Hyderabad.
About the role
The Customer Experience & Engagement Sr. Associate is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions. This role serves as a primary point of contact for customers through voice, email, portals, and digital channels, ensuring timely and accurate order-to-cash (OTC) execution, issue resolution, and a consistently positive customer expe
What you'll do
- Serve as a primary point of contact for customers via inbound and outbound phone calls, email, portals, and digital platforms
- Manage a high volume of customer interactions while maintaining quality, accuracy, professionalism, and adherence to SLAs
What you need
- Accounts receivable
- Communication