Customer Success Manager
MaharashtraFull-time5–7 yrsPosted 1 week ago
Senior customer support role at Apport Software Solutions in Maharashtra. Needs 5–7 years.
About the role
We are seeking an experienced Customer Success Manager to lead and mentor a team of Customer Success executives while owning strategic customer relationships. This role requires a balance of people leadership, customer advocacy, and business growth, ensuring customers achieve measurable value from our products and services.
What you'll do
- Team Leadership & Management
- Lead, mentor, and manage a team of Customer Success Managers/Executives
- Set clear goals, KPIs, and performance benchmarks for the team
- Conduct regular 1:1s, performance reviews, and coaching sessions
- Build scalable customer success processes, playbooks, and best practices
What you need
- Customer success
- CRM
- Zendesk
- Sales
- Upselling
- Cross-selling
Good to have
- Prompt engineering
- Roadmapping
- Salesforce
- HubSpot