Senior Customer Support Specialist
MumbaiFull-time5–9 yrsPosted 1 week ago
Senior customer support role at Apport Software Solutions in Mumbai. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking a Senior Customer Support Specialist with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest level of customer satisfaction through expert resolution of technical queries and issues.
What you'll do
- Provide advanced technical support to customers via phone, email, or chat
- Diagnose and troubleshoot complex software issues with a focus on rapid resolution
- Stay abreast of product updates and changes, ensuring accurate and timely information is provided to customers
- Collaborate with the development team to report and resolve product bugs and malfunctions
- Develop and maintain in-depth product knowledge and expertise
What you need
- Customer service
- Problem solving