Manager - IC - Zendesk Solution Architect
ChennaiFull-time10–18 yrsPosted 1 week ago
Leadership software engineering role at Arcadia in Chennai. Needs 10+ years.
About the role
Manager - IC - Zendesk Solution Architect at Arcadia. Own end-to-end Zendesk architecture, configuration, and administration across multiple business units.
What you'll do
- Own end-to-end Zendesk architecture, configuration, and administration across multiple business units
- Design, build, and maintain integrations between Zendesk and internal systems (CRM, billing, ticketing, data platforms) as well as third-party tools (Salesforce, Slack
- Lead workflow automation design — triggers, automations, macros, SLAs, routing logic — to support complex, multi-team support operations
- Drive migration and consolidation efforts as existing tools (ticketing system) transition into Zendesk
- Partner with cross-functional stakeholders (Product, Operations, Engineering, Customer support) to gather requirements and translate them into scalable Zendesk solutions
What you need
- Zendesk
- REST APIs
- Salesforce
- JIRA
- CRM
- VBA
Good to have
- M&A
- Confluence
- Ticketing tools