Manger - QA - Revops
ChennaiFull-time12–22 yrsPosted 1 week ago
Leadership quality assurance role at Arcadia in Chennai. Needs 12+ years.
About the role
Manger - QA - Revops at Arcadia. Lead and manage a high-volume Data Operations team, including Team Leads and Data Analysts, ensuring effective workload distribution and operational coverage.
What you'll do
- Lead and manage a high-volume Data Operations team, including Team Leads and Data Analysts, ensuring effective workload distribution and operational coverage
- Own day-to-day operations and ensure delivery against quality, productivity, SLA, and turnaround-time targets
- Oversee the research, analysis, validation, reconciliation, and resolution of complex data and transaction-related issues
- Review escalated and high-impact cases, provide guidance on resolution, and ensure timely closure
- Monitor operational performance, identify trends and gaps, and take corrective actions to improve overall team performance
What you need
- Performance management
- Root cause analysis
- Reconciliation