Team Lead - RevOps QA
ChennaiFull-time8–14 yrsPosted 1 week ago
Leadership quality assurance role at Arcadia in Chennai. Needs 8+ years.
About the role
Team Lead - RevOps QA at Arcadia. Lead and manage a team of Data Analysts/Senior Data Analysts, ensuring effective workload allocation and daily operational coverage.
What you'll do
- Lead and manage a team of Data Analysts/Senior Data Analysts, ensuring effective workload allocation and daily operational coverage
- Manage day-to-day team operations and ensure delivery against quality, productivity, SLA, and turnaround-time targets
- Monitor work queues, prioritize assignments based on volume, complexity, aging, and business impact
- Provide guidance and support to analysts in researching, analyzing, validating, and resolving complex data and transaction-related issues
- Review complex, high-impact, or escalated cases and ensure appropriate and timely resolution
What you need
- Root cause analysis