IT Support Specialist III
GurugramFull-time5–8 yrsPosted 2 weeks ago
Senior IT support role at Astreya Consultancy in Gurugram. Needs 5–8 years.
About the role
The IT Support Analysts will help in resolving a variety of technical problems.
What you'll do
- Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
- Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members
- Field incoming help requests from end users in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem
- Build rapport and elicit problem details from help desk customers
What you need
- Hardware
- Troubleshooting
- Wiring