CRM Engineer - ServiceNow (Global role)
PuneFull-time7–13 yrsPosted 2 weeks ago
Senior software engineering role at Atos / Eviden in Pune. Needs 7+ years.
About the role
CRM Engineer - ServiceNow (Global role) at Atos / Eviden. "ServiceNow CRM engineer" is a senior technical leadership position within the Global ServiceNow Portfolio Organization.
What you'll do
- "ServiceNow CRM engineer" is a senior technical leadership position within the Global ServiceNow Portfolio Organization
- Working closely with international stakeholders, product leaders, architects, and engineering teams across regions
- The role combines deep technical expertise with strategic influence, driving innovation initiatives, technology decisions
- Design, configure, and develop solutions on the ServiceNow platform across CRM, CSM, enterprise workflow modules, and custom applications
- Develop and enhance Customer Service Management (CSM) workflows including Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management
What you need
- ServiceNow
- CRM
- JavaScript
- Unit testing
- LLMs
- IPR
Good to have
- CI/CD