ServiceNow Platform Support Consultant
PuneFull-timeJunior levelPosted 1 week ago
Software engineering role at Atos / Eviden in Pune.
About the role
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.
What you'll do
- Plan, coordinate, test, and execute ServiceNow platform clones and version upgrades, including upgrade planning, impact assessment, pre- and post-upgrade validation
- Monitor and maintain the health, performance, usage, and overall compliance of the ServiceNow platform and its applications, including Health Scan activities
- Provide senior-level operational support and platform development for ServiceNow applications and modules, including ITSM, IRM, TPRM, GRC, BCM, and VR
- Maintain and enhance Service Catalog, Service Level Management, and ITSM capabilities, ensuring platform stability, performance, and alignment with business requirements
- Perform advanced ServiceNow platform development and scripting, including Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Workflow/Flow activities
What you need
- ServiceNow
- ACLS
- Root cause analysis
- SOP writing
- Agile