Senior Manager, Go Live
PuneFull-timeHybrid8–14 yrsPosted 1 week ago
Leadership data analytics role at Avalara in Pune. Needs 8+ years and a B.Tech, B.E. or B.Sc. Hybrid.
About the role
What You'll Do Avalara is looking for a Senior Manager, Operational Excellence to lead the systems, processes, analytics, and automation that power Customer Onboarding globally. This role will help improve onboarding speed, forecasting accuracy, implementation quality, and customer satisfaction by building scalable operational standards and AI-driven workflows.
What you'll do
- Be Define and lead the Customer Onboarding Operational Excellence roadmap across reporting, quality, automation, data integrity, and process improvement initiatives
- Build and manage a transparent intake and prioritization process focused on the highest-impact operational opportunities
- Consolidate onboarding reporting into a reliable operational source of truth using Snowflake, Power BI, and internal tools
- Improve implementation data quality, queue management, and operational hygiene to support accurate forecasting and capacity planning
- Partner with Engineering, Technical Programs, and Business Excellence teams to launch automation and AI-powered workflows that reduce manual effort and onboarding cycle…
What you need
- Power BI
- Dashboarding
- Snowflake