Sr. Analyst, Implementation
PuneFull-time4–7 yrsPosted over a month ago
Mid-level analyst role at Avalara in Pune. Needs 4+ years and a BCA, MCA or B.Tech.
About the role
What You'll Do Role Summary — The Why Now As Avalara scales its Go Live function to support New Product Introductions (NPI) and enterprise-level customer growth, we need Senior Analysts who do more than execute — they lead, design, and elevate. The Go Live Senior Analyst (I3) operates at the intersection of complex enterprise implementation delivery, cross-functional product collaboration, and practice development.
What you'll do
- Act as the primary implementation authority for high-complexity, high-stakes customer engagements — setting strategy, managing scope
- Clearly define, articulate, and manage scope of work for client-initiated implementation and data service projects, including change management when scope evolves
- Serve as a subject matter expert during NPI cycles — identifying implementation risks, documenting configuration requirements
- Identify bugs, integration gaps, or UX friction during NPI implementations and partner with Engineering to track and resolve them
- Practice Development & Quality Elevation Own and evolve Go Live practice standards — documenting business processes, designing implementation playbooks
What you need
- Customer success
- ERP
- Microsoft Dynamics
- SAP
- Go
- NetSuite
Good to have
- WordPress
- Salesforce
- POS
- JIRA
- CRM