AVC:Unit Manager CC-Customer Value Management
NoidaFull-time7–9 yrsPosted 1 week ago
Senior customer support role at Axis Bank in Noida. Needs 7–9 years and a degree.
About the role
The Unit Manager manages an outbound team (on partner payrolls) across various Banking products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.
What you'll do
- Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank
- Manage a team of Virtual Relationship Managers – Credit Card - Acquisition
- Develop and implement effective sales strategy to achieve business objectives
- Analyze business numbers to identify opportunities and gaps for corrective actions
- Ensure delivery of the sales targets assigned for the respective line of business
What you need
- Sales
- Cross-selling