AxisPhone:Customer Service Team Lead - Non Voice
ChennaiFull-time7–9 yrsPosted 1 week ago
Senior customer support role at Axis Bank in Chennai. Needs 7–9 years and a degree.
About the role
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.
What you need
- Customer service
- MS Office
- Communication
- Sales
- Escalation handling
- Upselling
Good to have
- Employee engagement
- MIS reporting
- Performance management
- Cross-selling