Assistant Manager:Customer Service Management_AFL
MumbaiFull-time2–6 yrsPosted 1 week ago
Mid-level customer support role at Axis Finance in Mumbai. Needs 2+ years.
About the role
Responding to the Customers on their queries received on incoming calls and emails. Outbound calls for query resolution , call back requests received from customer. Cross functional co-ordination with functional representative to obtain resolution End to end query/request and complaint resolutions on emails.
What you'll do
- Responding to the Customers on their queries received on incoming calls and emails
- Attending to Walk in Customers to resolve their queries
- Ensuring 1st response and resolution within defined timelines
What you need
- Customer service
- Voice process