Senior Manager:Customer Service Management_AFL
MumbaiFull-time8–12 yrsPosted 1 week ago
Leadership customer support role at Axis Finance in Mumbai. Needs 8–12 years.
About the role
Call Centre Management - Inbound, Outbound and Email Process Process Improvements/Root Cause Analysis/Cross Functional Coordination Managing internal and external audits/customer grievance management Identify process gaps from the complaints received and prepare a process
What you'll do
- Call Centre Management - Inbound, Outbound and Email Process
- Process Improvements/Root Cause Analysis/Cross Functional Coordination
- Managing internal and external audits/customer grievance management
- Identify process gaps from the complaints received and prepare a process
What you need
- Customer service
- Performance management
- MIS reporting
- Root cause analysis