Associate (CCA) - Customer CoE

About the role

This role plays a critical role in driving proposal and client development efforts by partnering with Bain’s leadership, Customer practice (Customer experience Transformation), and subject-matter experts. You will lead high-level discussions with senior stakeholders, bringing strong structured problem-solving, clear points of view, and persuasive storytelling to ambiguous or open-ended commercial situations.

What you'll do

• Support client development and commercial acceleration initiatives Identify and shape account-level growth opportunities by synthesizing industry dynamics
• Develop reusable industry perspectives, research syntheses, marquee wins into repeatable success stories and solution assets to support future pursuits and account…
• Deliver high-quality zero-defect outputs with strong attention to detail, structured problem solving, and effective work planning in fast-paced commercial initiatives
• Use your storylining skills to drive conversations with senior stakeholders
• Assist in operational tasks including leadership updates, business reviews, and maintaining the internal knowledge database Maintain structured repositories of research

What you need

• Problem solving
• Sales
• Data visualisation
• Branding
• Go-to-market
• PowerPoint