Deputy Unit Manager - Operations and Service
PuneFull-time3–5 yrsPosted 2 days ago
Mid-level operations role at Bajaj Finance in Pune. Needs 3–5 years and a degree.
About the role
“This position is open with Bajaj Finance ltd.” Deep-dive of escalations, RCA CAPA and identifying process Gaps.
What you'll do
- (Accountabilities associated with the job)
- Escalations Management - SMT
- ? Resolving Customer escalations to the Senior Management Team (email & social media)
- ? Out calling the customer and understanding the issue. Close looping through email with customers
- ? Closely work with IO team on the complaint Cases
What you need
- Excel
- Customer service
- MS Office
- CRM
- PowerPoint
- Root cause analysis