Resource Management Senior
BengaluruFull-time3–6 yrsPosted over a month ago
Mid-level customer support role at Baker Tilly One - India in Bengaluru. Needs 3+ years.
About the role
BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia.
What you'll do
- Strategically assign staff to projects with a focus on client needs and professional development to effectively leverage all resources
- Effectively troubleshoot and resolve intermediate scheduling conflicts and escalate as necessary
- Proactively collaborate with client service teams to improve utilization by creatively filling open time, creating capacity and/or anticipating availability
- Act as change agent for the scheduling process and continually recommend process improvements
- Develop relationships with staff to understand their goals and areas of development to align with client needs and engagements
What you need
- Customer service
- Talent management