Customer Care Representative
MumbaiFull-time2–5 yrsPosted yesterday
Mid-level customer support role at Believe in Mumbai. Needs 2+ years.
About the role
As an Customer Care Representative with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Offer insights and ideas on process development to help optimize the team’s workflows Other duties as required by department leadership
What you'll do
- Be supporting a broad spectrum of TuneCore artists from DIY to established, career artists
- Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
- Maintain a customer satisfaction score of 85% or higher
- Handle a high volume of requests, averaging 60+ tickets per day
- Work with external partners (DSPs, payment partners etc) to resolve issues for artists
What you need
- Customer service
- Chat support
- Communication
Good to have
- Zendesk