Customer Care Supervisor
MumbaiFull-time8–14 yrsPosted 2 days ago
Leadership customer support role at Believe in Mumbai. Needs 8+ years.
About the role
As a Supervisor of the Artist Support at TuneCore, you will manage and coach a team of Artist Support representatives (agents) , overseeing their daily performance, quality standards, and SLA compliance. You will conduct regular check-ins, deliver performance reviews, train new hires, and support team members in achieving their individual and team objectives.
What you'll do
- Monitor team performance, productivity, and quality standards to ensure targets are consistently met
- Oversee daily workload distribution and ensure adherence to strategy, processes, and SLA requirements
- Motivate and inspire the team to achieve their goals
- Maintain up-to-date knowledge of internal processes, product updates, and policy changes
- Serve as the primary escalation point for complex or high-impact client issues
What you need
- Customer service
- Zendesk
- JIRA
- Salesforce
- Problem solving