Customer Experience Automation Specialist
BengaluruFull-time4–8 yrsPosted 5 months ago
Senior customer support role at Bhartiya Converge in Bengaluru. Needs 4+ years and an MCA, B.Tech or B.E..
About the role
We are looking for a Contact Centre AI Specialist to drive customer service transformation through AI, automation, and digital experience solutions. The role will partner with Customer Experience, Operations, and Technology teams to improve customer journeys, enhance agent productivity, and deliver operational efficiencies through intelligent automation and AI-enabled solutions.
What you'll do
- Support the implementation and adoption of AI-powered customer service solutions
- Identify opportunities to improve customer journeys, agent productivity, and operational efficiency
- Drive automation initiatives across customer support processes and workflows
- Support chatbot, virtual assistant, agent assist, and customer experience improvement programs
- Collaborate with business, operations, and technology stakeholders to deliver transformation initiatives
What you need
- Customer service
- Problem solving
Good to have
- LLMs
- Power BI
- Tableau