Customer Journey Consultant
BengaluruFull-time5–9 yrsPosted 5 months ago
Senior customer support role at Bhartiya Converge in Bengaluru. Needs 5+ years and an MBA, B.Tech or B.E..
About the role
We are looking for a CX Automation & Journey Designer to transform customer experiences through journey optimization, process automation, and AI-enabled customer engagement solutions.
What you'll do
- Map, analyze, and redesign end-to-end customer journeys across channels
- Identify customer pain points, process bottlenecks, and automation opportunities
- Partner with business and technology teams to implement AI and automation solutions
- Improve customer satisfaction, operational efficiency, and resolution rates
- Design future-state customer journeys and service experiences
What you need
- User flows
- Problem solving
Good to have
- CRM
- Six Sigma
- Zendesk
- Power BI
- Tableau
- Salesforce