Associate- Service Delivery • Service Delivery (GSI)
BengaluruFull-time1–4 yrs4 L a yearPosted 3 weeks ago
Junior customer support role at Black Box Careers in Bengaluru. Needs 1+ years. Pays ₹4 LPA.
About the role
Associate- Service Delivery • Service Delivery (GSI) at Black Box Careers. A Tier 1 Analyst typically responding to and resolving initial support requests, troubleshooting basic issues, and escalating more complex problems as necessary.
What you'll do
- A Tier 1 Analyst typically responding to and resolving initial support requests, troubleshooting basic issues, and escalating more complex problems as necessary
- Providing front-line support to users via phone, email, or chat, ensuring a positive customer experience
- Keeping an eye on system performance and alerts, identifying and addressing issues before they escalate
- Maintaining accurate records of incidents/Service Request, resolutions, and changes in the support ticketing system
- Performing basic diagnostics on hardware and software issues, including installation and configuration assistance
What you need
- Customer service
- Root cause analysis
- Compensation and benefits
- ServiceNow
- Ticketing tools
- Communication