Senior Associate – Service Delivery
IndiaFull-time8–14 yrsPosted 1 week ago
Leadership customer support role at Black Box Careers. Needs 8+ years and a B.Tech, B.E. or B.Sc.
About the role
Respond to calls, tickets and emails, and troubleshoot reported issues in a Service desk environment. Troubleshoot escalated issues and help L1 support team to resolve end user’s trouble tickets. Consult and collaborate with other IT departments to resolve issues quickly and efficiently, when needed.
What you'll do
- Respond to calls, tickets and emails, and troubleshoot reported issues in a Service desk environment
- Troubleshoot escalated issues and help L1 support team to resolve end user’s trouble tickets
- Consult and collaborate with other IT departments to resolve issues quickly and efficiently, when needed
- Maintain ticket updates for all reported incidents
- Troubleshooting of Antivirus issues such as virus outbreaks, virus definition issues etc
What you need
- Ticketing tools
- Office 365
- Azure
- Email support
- Communication
- Customer service