Agent, Technical Support
HyderabadFull-time2–3 yrsPosted 1 week ago
Junior IT support role at Blackbaud in Hyderabad. Needs 2–3 years.
About the role
Gain exposure to global support operations and enterprise customers Grow into more advanced technical, product-aligned, or specialized support roles Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
What you'll do
- Case Ownership and Technical Troubleshooting
- Investigate and resolve complex customer issues, understanding both the customer experience and the underlying technical cause
- Troubleshoot using tools such as browser developer tools, API clients (e.g., Postman), and log analysis
- Apply knowledge of authentication concepts such as SSO and MFA during diagnosis
- Build working knowledge of product behavior, integrations, and common failure patterns
What you need
- Troubleshooting
- CRM
- Salesforce
- Zendesk
- Postman