Technical Support, Associate Specialist
HyderabadFull-time2–3 yrsPosted 1 week ago
Junior IT support role at Blackbaud in Hyderabad. Needs 2–3 years.
About the role
As a Technical Support agent, you will work as part of our Customer Support team to solve complex customer issues by combining technical troubleshooting with a strong time while developing the judgment needed to deliver high-quality, customer-focused This role supports internal customers, partners, and stakeholders who primarily operate
What you'll do
- Case Ownership and Technical Troubleshooting
- Investigate and resolve complex customer issues, understanding both the
- Customer experience and the underlying technical cause
- Troubleshoot using tools such as browser developer tools, API clients (e.g
- Postman), and log analysis
What you need
- Troubleshooting
- CRM
- Salesforce
- Zendesk
- Postman