Customer Renewal Sales

About the role

This is an opportunity to contribute to a global customer base while growing your expertise in a collaborative, high-performing environment. This role supports customers and stakeholders primarily during U.S. business hours. Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.

What you'll do

• Drive successful customer retention by leading a proactive, predictable renewal process beginning 4-6 months prior to contract expiration
• Manage renewals across software subscriptions, maintenance agreements, professional services
• Identify and mitigate renewal risks early by monitoring customer engagement, usage trends, and contract activity, developing action plans that support long-term retention
• Partner closely with Sales and Customer Success teams to support strategic renewals, account expansion opportunities, and customer growth initiatives
• Leverage customer insights, data, and AI-assisted tools to streamline renewal activities, improve efficiency, and deliver a consistently exceptional customer experience

What you need

• Sales
• Customer success
• Communication