Renewals Team Lead

About the role

We’re looking for a collaborative, customer-focused, and results-oriented Team Lead, Customer Renewals to help drive retention and long-term customer success across our Growth and Emerging Market Digital customer portfolio. In this role, you will serve as an operational leader for our India-based renewal team, helping strengthen execution, improve forecast visibility, and support consistent customer engagement across the renewal lifecycle.

What you'll do

• Help protect customer retention and recurring revenue by supporting consistent execution of renewal strategies across the India-based team
• Drive pipeline visibility and forecast accuracy by reviewing renewal opportunities, identifying risks early, and ensuring timely follow-up actions
• Coach and support Renewal Representatives through customer conversations, negotiation preparation, objection handling, and renewal best practices
• Strengthen operational excellence by reinforcing accurate customer relationship management system updates, renewal documentation, and process adherence
• Partner across Sales, Customer Success, Finance, Product, Services, and Operations teams to remove customer roadblocks and support successful outcomes

What you need

• Customer success
• Sales
• Salesforce