Vice President, Technology Service Desk/On-Site Support
PuneFull-time8–15 yrsPosted 3 months ago
Senior IT support role at BNY in Pune. Needs 8+ years.
About the role
This position is responsible for providing subject matter expertise and advanced technical support to the users across India location (~19,000 users). In this role, you’ll make an impact in the following ways:
What you'll do
- Responsible for providing subject matter expertise and advanced technical support to the users across India location (~19,000 users)
- Lead workplace technology support related projects & initiatives in the region and ensure the business objectives are successfully met
- Guide/mentor the regional onsite support teams on managing service tickets on virtual desktops
- Create & maintain desk procedures, SOPs, Knowledge base & other technical articles required for effectively providing the L1/L2 support by these teams
- Manage known risks and identify new ones. Foster the concept of continuous process improvement
What you need
- Windows
- Office 365
- Intune
- SOP writing
- Azure