Communications Trainer
NoidaContractHybrid3–5 yrsPosted 1 week ago
Mid-level training contract role at British Council in Noida. Needs 3–5 years. Hybrid.
About the role
We are seeking a skilled and passionate Communications Trainer to join our Business Process Services (BPS) team in Noida (NCR). Supporting a 24/7 operation across multiple business processes, this role is critical in developing the communication and language capabilities of employees working in both back-office and customer-facing environments across voice, chat, and email channels.
What you'll do
- Supporting a 24/7 operation across multiple business processes, this role is critical in developing the communication and language capabilities of employees working in…
- Partner with hiring managers to assess candidates’ communication and language proficiency during the recruitment process
- Provide constructive feedback and targeted coaching to accelerate employee development and performance improvement
- Be responsible for managing training logistics, maintaining training records
What you need
- MIS reporting
- PowerPoint
- Communication
- Learning and development