Quality Analyst
IndiaContractHybrid4–7 yrsPosted 4 days ago
Mid-level customer support contract role at British Council. Needs 4+ years. Hybrid.
About the role
The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.
What you'll do
- Work Schedule : This is a 24/7 on-site role with rotating shifts, including night shifts
- Responsible for creating the documents and for compliances with respect to knowledge record retention/archival/deletion
- Develop knowledge articles, process maps and workflow notes using MS Visio, MS Excel, MS Word and MS PowerPoint
- Manage existing knowledge management practices, design new knowledge distribution policies, encourage knowledge sharing among staff
- Develop end-to-end finance process documentation, including SOPs, user guides, checklists and control matrices
What you need
- Customer service
- Reconciliation
- Accounts receivable
- Accounts payable
- Record to report
- Root cause analysis
Good to have
- ERP
- SAP
- SOP writing
- ISO 9001
- PowerPoint