Quality Analyst
IndiaContractHybrid4–7 yrsPosted 5 days ago
Mid-level customer support contract role at British Council. Needs 4+ years. Hybrid.
About the role
The primary responsibility of the Quality Analyst is to develop and maintain knowledge articles, operational guidelines, and processes that enable effective organisation and accessibility of information. The role ensures accuracy and quality in process delivery through regular monitoring and timely resolution of complaints and feedback.
What you'll do
- Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts
- Training & Assessment Requirement
- Support, coaching, and reassessment opportunities will be provided where applicable
- Responsible for Supporting financial compliance, audit readiness, and control adherence across operational processes
- Be responsible for maintaining master document control records and ensuring adherence to documentation retention, archival, and deletion standards
What you need
- Customer service
- Six Sigma
- MS Office
- Data entry
- Reconciliation
- SOP writing
Good to have
- ERP
- SAP
- ISO 9001
- Root cause analysis
- 7 QC tools
- PowerPoint