Team Leader Operations
IndiaContractHybrid5–9 yrsPosted 4 days ago
Senior operations contract role at British Council. Needs 5+ years and a degree. Hybrid.
About the role
To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience. An important part of the role is to achieve/exceed process KPI’s to ensure that the Team at Shared Services is relevant to business always.
What you'll do
- Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts
- Deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience
- Be expected to provide guidance, answer team queries, and ensure clear communication and direction across all operational activities
- Conduct regular team meetings and one-on-one discussions to support employee engagement, development, and performance improvement
- Ensuring team members receive the right training, guidance, and support to perform effectively will be an important responsibility
What you need
- SOP writing
- Excel
- Reporting
- Customer service
- Process improvement
- MS Office
Good to have
- Employee engagement
- ISO 27001