Direct to Consumer - Bengaluru- US Deposits - Complaints
BengaluruFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Candidate Experience site - Interim Campus Acquisition and CW in Bengaluru. Needs 2+ years.
About the role
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. We commit people, capital and ideas to help our clients, shareholders and the communities we serve to grow.
What you'll do
- Serve as primary contact and investigator for US Deposits-related complaints
- Complete assigned complaints to meet monthly objectives and SLA requirements
- Efficiently resolve complaints to reduce turnaround time for customers
- Serve as customer advocate for regulatory and non-regulatory complaints
- Meet established goals for all metrics, including quality, productivity, schedule adherence, and error findings
What you need
- Customer service
- Complaint handling
- Problem solving
- Investment banking
Good to have
- PowerPoint