Wealth Management-Bengaluru-Chat Process -Digital Operations - Specialist
BengaluruFull-time0–1.2 yrsPosted over a month ago
Entry-level customer support role at Candidate Experience site - Interim Campus Acquisition and CW in Bengaluru. Open to freshers; up to 1.2 years.
About the role
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
What you'll do
- Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
- Meeting established goals for all performance metrics, including chat quality, productivity, CSAT and schedule adherence
- Abide by applicable regulatory and departmental policies and procedures
- Assisting with inbound and outbound calls when required
- Contribute feedback to develop new content and refine the existing content library
What you need
- Chat support
- Wealth management
- Customer service
- PowerPoint
- Voice process
- Problem solving
Good to have
- Data entry