Engagement Executive | 15+ years | Chennai

About the role

A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services. As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client's brand with their customers, stakeholders, and investors (NPS, other customer experience programs).

What you'll do

• Delivering the contracted scope to the client and manage the contract obligations for the client
• Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion
• Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner
• Accountable for engagement budget and actuals, delivering the contracted revenue and margin
• Deep dive into operational issues resolution and building proactive control environment to prevent operational issues

What you need

• Machine learning
• Communication
• RPA