FBS-Senior Operations Analyst
Pune, HyderabadFull-time4–6 yrsPosted 3 months ago
Mid-level operations role at Capgemini in Pune and Hyderabad. Needs 4–6 years.
About the role
The Senior Operations Analyst will play a critical role in analyzing, optimizing, and scaling Farmers’ messaging and conversational AI ecosystem. This role will focus on identifying trends across chat, SMS, and messaging platforms and translating insights into actionable improvements across knowledge content, routing strategies, and AI performance.
What you need
- SQL
- Excel
- LLMs
- Salesforce
- Power BI
- Prompt engineering