Apprentice

About the role

As an Apprentice in the CLM International department, you will play a vital role in delivering exceptional customer support. Your responsibilities will encompass a range of tasks, from handling customer inquiries and providing timely solutions to ensuring a positive customer experience. This is an excellent opportunity to gain hands-on experience and develop your skills in a fast-paced, international environment.

What you'll do

• Play a vital role in delivering exceptional customer support
• Respond to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolutions
• Provide excellent customer service, maintaining a friendly and professional tone
• Handle customer complaints and escalations, offering effective solutions and maintaining customer satisfaction
• Collaborate with the team to identify and implement process improvements, enhancing overall efficiency

What you need

• Customer service
• Escalation handling
• Data privacy
• Communication