Associate
ThaneFull-timeJunior levelPosted over a month ago
Junior customer support role at Career Site in Thane. Needs a diploma.
About the role
As an Associate, you will play a vital role in our customer care team, ensuring a seamless and satisfying experience for our clients. Your primary focus will be to handle customer inquiries, provide accurate information, and resolve issues promptly. This role is perfect for an individual who thrives in a fast-paced environment and enjoys building positive relationships with customers.
What you'll do
- Play a vital role in our customer care team, ensuring a seamless and satisfying experience for our clients
- Handle incoming customer calls, emails, and chats, providing timely and accurate responses
- Resolve customer complaints and queries, ensuring a high level of satisfaction
- Collaborate with cross-functional teams to escalate complex issues and provide effective solutions
- Conduct regular customer feedback analysis to identify areas of improvement
What you need
- CRM
- Customer service
- Problem solving