Collection Executive
ThaneFull-timeJunior levelPosted over a month ago
Junior finance role at Career Site in Thane.
About the role
As a Collection Executive, you will play a vital role in our customer care team, ensuring a positive and efficient experience for our clients. Your primary responsibility will be to handle customer inquiries, provide accurate information, and resolve any issues or concerns they may have. You will be the first point of contact for our customers, building and maintaining strong relationships to ensure their satisfaction and loyalty.
What you'll do
- Play a vital role in our customer care team, ensuring a positive and efficient experience for our clients
- Be the first point of contact for our customers, building and maintaining strong relationships to ensure their satisfaction and loyalty
- Handle incoming customer calls, emails, and live chats promptly and professionally
- Resolve customer issues and complaints in a timely manner, ensuring a high level of satisfaction
- Maintain accurate records of customer interactions and provide regular updates to the team
What you need
- Customer service
- CRM
- Insurance