Executive
ThaneFull-time2–5 yrsPosted 4 weeks ago
Mid-level customer support role at Career Site in Thane. Needs 2+ years and a diploma.
About the role
As a Customer Care Executive, you will be the face and voice of Digitide Solutions, representing the company's brand and values. Your primary role is to provide exceptional customer support, ensuring a positive and memorable experience for our clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance via various communication channels.
What you'll do
- Be the face and voice of Digitide Solutions, representing the company's brand and values
- Be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance via various communication channels
- Resolve customer complaints and provide effective solutions, ensuring a high level of satisfaction
- Maintain accurate records of customer interactions and feedback for future reference and analysis
- Provide accurate and up-to-date product and service information to customers, ensuring they are well-informed
What you need
- CRM
- Customer service
- Chat support
- Data privacy
- Communication