Senior Analyst, Complaints, Operations Support, UK (11 months contract)
RemoteContractMid levelPosted 3 weeks ago
Mid-level customer support contract role at Careers at Tide. Remote.
About the role
We are looking for a Senior Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service. As a Senior Complaints Analyst, you’ll be expected to:
What you'll do
- Using advanced technology, all solutions are designed with SMEs in mind
- Take ownership of complaints from start to finish
- Investigate complaints and identify the root cause of the issue
- Communicate with complainants through various channels to resolve complaints in a timely and professional manner
- Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints
What you need
- JIRA
- Confluence
- Looker
- Root cause analysis
- Communication
- Customer service
Good to have
- Complaint handling
- Learning and development