Consulting Engineer
Bengaluru, PuneFull-time5–9 yrsPosted 3 days ago
Senior consulting role at Cisco in Bengaluru and Pune. Needs 5+ years and a PhD.
About the role
The role focuses on customer engagement and experience by working closely with customers to create value, drive adoption, and support renewals, while proactively collaborating with cross-functional teams such as Customer Success, Sales, Support, and product and engineering to ensure a unified customer experience throughout the lifecycle.
What you'll do
- Works on advanced solutions and strategic projects
- Impact within team and other teams in assigned theater
- Engages directly with customers; builds trust and rapport
- Supports customer Executive Briefings and QBRs, gathering insights to refine deliverables and project approach
- Focuses on long-term customer outcomes such as adoption and expansion through a range of activities (e.g., implementation / integration work
What you need
- CCNP
- Process improvement
- Agile
- Customer success